Shipping Policy

All WiiN Studio products are carefully produced, inspected, prepared, and packed from our Las Vegas studio.

Production and Processing Times

Production time is separate from shipping transit time.

Production begins after payment, required photos, customization details, and any necessary customer clarifications have been received.

Unless otherwise stated on the product page, estimated production times are:

Custom Photo Tiles and MemoryTiles

• 4 × 4 and 6 × 6 sizes: generally ship within 2–3 business days

• 10 × 14 or 14 × 10 sizes, depending on orientation: generally ship within 3–5 business days

Other Products

Most standard, custom, laser-crafted, engraved, 3D-printed, and made-to-order products generally ship within 2–3 business days.

Complex designs, prototypes, large quantities, branded merchandise, and small-batch production runs may require additional processing time. When possible, any extended production estimate will be communicated before or after the order is placed.

Business days do not include weekends or federal holidays.

Production estimates are not guaranteed completion dates. Delays may occur if customer-submitted information is missing, incorrect, unclear, or unsuitable for production.

Shipping and Delivery Times

After production and processing are complete, orders are shipped using the delivery method selected at checkout.

Delivery estimates shown at checkout are provided by the shipping carrier and begin after the order has been completed and transferred to the carrier.

Carrier delivery estimates are not guaranteed by WiiN Studio.

Order Tracking

Tracking information will be provided when available after the shipping label has been created and the order has been processed for shipment.

Tracking information may take additional time to update after the package has been transferred to the carrier.

Shipping Delays

WiiN Studio is not responsible for carrier delays caused by circumstances outside our reasonable control, including:

• Weather conditions

• Holidays or seasonal shipping volume

• Transportation interruptions

• Customs processing

• Government actions

• Labor disruptions

• Security inspections

• Incorrect or incomplete addresses

• Other carrier or delivery disruptions

If an order appears substantially delayed or lost, please contact us so we can review the tracking information and assist when reasonably possible.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Address-change requests must be submitted before the order is shipped. We cannot guarantee that an address can be changed after production or fulfillment has begun.

If an order is returned because the address provided was incorrect, incomplete, refused, or undeliverable, the customer may be responsible for additional shipping charges before the order is resent.

WiiN Studio is not responsible for orders delivered to an address entered incorrectly by the customer.

Damaged Shipments

Please inspect your order as soon as it arrives.

If your package or item arrives visibly damaged, contact WiiN Studio within 3 calendar days of delivery at:

yas@wiinstudio.com

Please include:

• Your order number

• Clear photos of the damaged item

• Photos of the shipping package

• Photos of any internal packaging

• A clear photo of the shipping label

• A brief explanation of the damage

Do not discard the item, packaging, or shipping label until the claim has been reviewed.

Depending on the circumstances, WiiN Studio may offer a repair, replacement, store credit, partial refund, or full refund.

Incorrect or Missing Items

If your order contains an incorrect item or is missing an item, contact us within 3 calendar days of delivery.

Please include your order number, a description of the issue, and clear photos of everything received.

Contact Information

Questions regarding production, shipping, tracking, or delivery may be sent to:

WiiN Studio LLC
Email: yas@wiinstudio.com
Phone: 702-201-6666