Refund policy

Refund and Return Policy

Thank you for shopping with WiiN Studio. Because we offer both ready-to-ship products and custom, made-to-order items, return and cancellation eligibility depends on the type of product purchased.

Custom and Personalized Items

Custom Photo Tiles, MemoryTiles, personalized keepsakes, custom laser work, engraved items, and products made using a customer-submitted photo, name, text, logo, artwork, design, or special request are considered custom items.

Custom and personalized items are final sale once production has begun. Because these products are created specifically for each customer, they cannot be returned or exchanged due to a change of mind, incorrect information submitted by the customer, or dissatisfaction with an approved design or image.

Custom orders may be cancelled only before production begins.

Production may include:

  • Reviewing or preparing submitted photos or artwork

  • Creating or adjusting layouts

  • Preparing files for engraving, cutting, or printing

  • Test engraving or test printing

  • Preparing materials

  • Engraving, cutting, printing, or assembly

  • Finishing, quality inspection, or packaging

Once any of these steps has started, cancellation may no longer be possible.

Custom Photo Tiles

Custom Photo Tiles are made to order from an image supplied by the customer.

Production estimates: 4 × 4 and 6 × 6 tiles, 3–5 business days; 10 × 14 (14 × 10) tiles, 5–7 business days. Production time is separate from carrier transit.

Custom items become final sale after production begins.

Customers must own rights to submitted images.

Ready-to-Ship Items

Ready-to-ship dice towers may be returned within 14 days of delivery if they are undamaged and in their original condition. Customers pay return shipping. A 20% restocking fee is deducted from the tower price (not from shipping). Please contact us at yas@wiinstudio.com before sending anything back, since returns sent without approval may not be accepted. Original shipping charges are non-refundable unless the return is the result of an error by WiiN Studio.

Made-to-Order Items

Made-to-order dice towers cannot be returned. Custom Photo Tiles are final sale once production begins.

Damaged Items

Please inspect your order as soon as it arrives. If anything arrives damaged, send us photos or a short video within 72 hours of delivery at yas@wiinstudio.com, along with your order number, a brief explanation of the issue, and photos of the packaging. Please keep the item and packaging until we have reviewed it. After review, we decide the remedy case by case, and it may or may not include sending the item back.

Photo and Artwork Quality

The final appearance of a custom item depends heavily on the quality, lighting, contrast, composition, cropping, and resolution of the photo or artwork submitted by the customer.

Blurry, dark, heavily compressed, cropped, low-resolution, or screenshot images may produce reduced detail or clarity.

If a submitted image or file is not suitable for production, WiiN Studio may contact the customer to request a replacement image, updated file, or clarification.

Minor differences in color, texture, engraving depth, print appearance, material grain, layer lines, or placement may occur due to the nature of laser engraving, laser cutting, 3D printing, wood, acrylic, tile, filament, and other fabrication materials. These natural production variations are not considered defects.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or personalized items after production has begun

  • Products made using customer-submitted photos, artwork, logos, names, text, designs, or special requests

  • Items altered, damaged, or modified after delivery

  • Items damaged by misuse, improper handling, excessive heat, moisture, impact, chemicals, or improper installation

  • Items showing normal wear and tear

  • Gift cards

  • Digital products or downloadable files, if offered

  • Items marked as final sale

Exchanges

Direct exchanges are not guaranteed.

If an eligible ready-to-ship item needs to be exchanged, please contact us first. Depending on availability, the original item may need to be returned and inspected before a replacement can be issued.

Custom and personalized items are not eligible for exchange once production has begun.

Refunds

Approved refunds will be issued to the original payment method.

WiiN Studio may wait until a returned item has been received and inspected before issuing a refund.

Items returned used, damaged, incomplete, or outside the approved return conditions may be refused or may receive a reduced refund.

How to Request Help

To request a cancellation, return, replacement, or help with an order, email:

yas@wiinstudio.com

Please include your order number, a brief explanation of the request, and clear photos when applicable.